Privacy Policy

Last Updated: September 26, 2025

The Chyulu Development Foundation, operating the three-in-one web platform (NGO, Honey Shop, and Tours), is committed to protecting the privacy of all visitors and users. This policy explains how we collect, use, disclose, and safeguard your information when you interact with our services.

1. Information We Collect

We collect information necessary to provide our services and support the foundation's mission. The data collected depends on your interaction with our specific platform branches:

Platform Branch Information Collected Purpose of Collection
NGO (General Site) Contact information (via form), Subscription emails. Responding to inquiries, sharing news and updates about our activities, and promoting the foundation's work.
Honey Shop (E-commerce) Name, Phone number (for WhatsApp Inquiry), Product details of interest. Facilitating purchase inquiries via **WhatsApp**, fulfilling orders, and providing customer support.
Tours (Booking Branch) Full name, Phone, Email, ID type & number, **Uploaded ID/Passport image**, Number of travelers, Gender (optional), Health/Dietary notes (optional), Emergency contact. Processing and confirming tour bookings, fulfilling legal/safety requirements (especially with ID upload for travel), calculating deposit, and managing applicant data.
**Critical Note for Tours:** The collection of **ID/Passport images** is required for tour applicant verification and travel compliance. These documents are stored securely and only accessible by authorized Admin/Staff for booking management and are never shared publicly.

2. How Your Information is Used

We use the collected information for the following primary purposes:

  • **Service Delivery:** To process tour bookings, manage product inquiries, and subscribe users to our newsletters.
  • **Operational Needs:** To manage our shared authentication system (Admin/Staff/Public users), and provide customer service.
  • **Funding & Mission:** To track the success of the supporting branches (Honey Shop, Tours) in fundraising for the NGO's mission.
  • **Legal/Safety:** To comply with travel regulations and ensure the safety of tour participants by having emergency contact and health information.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following limited circumstances:

A. Service Providers

We may share data with trusted third parties who assist us in operating our website, conducting our business, or serving our users (e.g., payment processors, hosting services), so long as those parties agree to keep this information confidential.

B. Legal Requirements

We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

C. Tour-Specific Disclosures

For tour bookings, we may be required to share necessary identification and contact details with airlines, hotels, or government agencies to secure permits, visas, or accommodations for your trip.

4. Data Security and Retention

We implement a variety of security measures to maintain the safety of your personal information, including robust password hashing for admin accounts and secure storage for sensitive uploads like ID documents. We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

5. Your Consent

By using our site, particularly when booking a tour or making a purchase inquiry, you consent to our Privacy Policy.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Chyulu Development Foundation
info@chyulufoundation.com
+254 719321998